AI Fairness Policy

Our AI Cannot Be Bought.

How SuperBrain’s Answers Stay Accurate

SuperBrain is your searchable, ever-growing vault of printing knowledge — every chat is powered by it. Brands can improve the facts SuperBrain knows about their own products — never the rankings, recommendations, or reviews around them.

1

Flag an Error

Manufacturers report incorrect product information. Trains the AI model.

2

We Verify It

Only factual corrections are approved—never paid influence.

3

SuperBrain Updates

Verified facts instantly improve future answers, with source attribution.

High Trust Answers

Manufacturer-verified information earns answers a high trust score.

Businesses can correct facts about their own products. They cannot buy visibility, better rankings, or an unfair advantage.

Companies MAY

  • Upload verified product information
  • Submit technical corrections
  • Publish documentation
  • Publish application notes
  • Improve factual accuracy
  • Help SuperBrain understand their products better

Companies CANNOT

  • Buy higher AI rankings
  • Hide negative reviews
  • Remove competitor content
  • Influence recommendations unfairly
  • Pay to become the default answer
  • Manipulate community knowledge

Every AI recommendation combines

Verified ReviewsIndependent Industry SourcesCommunity ContributionsExpert KnowledgeBrand Verified DocumentationSuperBrain Intelligence
No single company controls the outcome. Truth earns visibility. Not advertising.
“The most accurate answer should always win.”

How discovery actually works — and how a seller improves it.

A buyer’s question is matched to products by meaning, not by keywords. That match is always the strongest factor: a seller with a perfect record selling the wrong thing will never appear above one selling the right thing. Within genuinely close matches, four earned signals decide the order.

What moves you up

  • Training SuperBrain — approved corrections about your own products (35%)
  • Purchase-verified reviews, weighted by rating (30%)
  • Replying to buyers who reach you (20%)
  • A complete profile (15%)

What changes nothing

  • Your plan
  • Your wallet balance
  • What you have spent with us
  • How long you have been here

Three things worth knowing

Earned signals shift a result by at most 20%A new seller starts neutral, never penalisedGenuine ties are shown together, and rotate
Every number above is the real one. There is no second, private formula.

Your trust score — a different number, published too

The trust score is the 0–100 figure shown beside your name. It tells a buyer how much is confirmed about you. It is notpart of the ranking above and never has been — verification does not move you up an AI answer. It decides how convincing you look once you are there.

It does come back round, though, and it is worth being exact about how. A buyer reading an answer sees every seller who fits, each with their trust score, and uses it to decide who to actually approach. That choice is where a search ends. What happens after it — the review that buyer leaves, and whether the seller replied — are two of the four things the ranking above is built from. So a stronger profile does not buy you a better position. It earns you a better outcome, and the outcome is what carries forward into the next person’s answer.

What earns trust

  • GST verified — 32 points
  • Purchase-verified reviews — 18
  • A published catalogue — 15
  • Replying to buyers — 12
  • Claiming the account — 8
  • A complete profile — 8
  • A company-domain email — 7
  • A connected LinkedIn — 6

Worth knowing

  • PAN alone earns 12, not 32
  • GST and PAN do not stack — both together is worth 38, not 44
  • Your score is what you earned as a share of what your account can reach — a row you could never fill, like a GST for an individual or a catalogue for a professional, counts on neither side
  • A pasted LinkedIn address earns nothing — only a connected account does
  • Nothing here can be bought
  • It does not affect where you rank — but the reviews and replies that follow a buyer choosing you do

Where an account cannot hold a GST — an overseas brand, or a company that will not share one — our team can verify it directly. That carries the same 32points, is recorded against the person who checked it and what they checked, and is shown to buyers as “Verified by SuperPrinters” rather than as a government-backed verification, because those are not the same thing.

How we work out distance

A printer says which PIN code they work from and how far they will travel; a buyer’s requirement carries a PIN code. We match the two by the straight-line distance between them — so a 25 km radius is a generous 25 km, never a strict one, because real road distance in an Indian city runs longer than the crow flies. A printer who ships nationwide says so and is never filtered out by distance at all.

PIN code locations from the All India Pincode Directory, Department of Posts, Government of India, via data.gov.in — used under the Government Open Data Licence (GODL-India).